Last updated: January 16, 2026
At Towel & Linen Care ("we," "us," or "our"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website linencareguide.com.
1. Information We Collect
Personal Information
We may collect personally identifiable information that you voluntarily provide to us when you:
- Fill out contact forms
- Subscribe to our newsletter
- Create an account (if applicable)
- Communicate with us via email
This information may include: name, email address, postal address, and any other information you choose to provide.
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and browsing actions, including:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website addresses
- Device identifiers
2. How We Use Your Information
We use the information we collect to:
- Provide and maintain our website and services
- Respond to your inquiries and provide customer support
- Send you newsletters and marketing communications (with your consent)
- Improve our website, content, and user experience
- Analyze website usage and trends
- Detect, prevent, and address technical issues and security concerns
- Comply with legal obligations
3. Legal Basis for Processing (GDPR)
If you are from the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the data and context:
- Consent: You have given us permission to process your data for specific purposes
- Contract: Processing is necessary to fulfill our obligations under a contract with you
- Legitimate Interests: Processing is in our legitimate interests and not overridden by your rights
- Legal Obligation: Processing is necessary to comply with the law
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us:
- Remember your preferences
- Understand how you use our website
- Improve website functionality
- Provide personalized content
You can control cookie settings through your browser. For more information, please see our Cookie Policy.
5. How We Share Your Information
We do not sell, trade, or rent your personal information. We may share your information with:
- Service Providers: Third-party companies that help us operate our website and business (e.g., email service providers, analytics providers)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
All third-party service providers are contractually obligated to maintain the confidentiality and security of your personal information.
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
7. Your Rights (GDPR & UK GDPR)
If you are a resident of the EEA or UK, you have the following rights:
- Access: Request access to your personal data
- Rectification: Request correction of inaccurate data
- Erasure: Request deletion of your data ("right to be forgotten")
- Restrict Processing: Request restriction of processing under certain circumstances
- Data Portability: Request transfer of your data to another service
- Object: Object to processing based on legitimate interests
- Withdraw Consent: Withdraw consent at any time where processing is based on consent
To exercise these rights, please contact us at hello@organicsoilbed.com.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
9. Children's Privacy
Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated "Last updated" date. Your continued use of our website after changes constitutes acceptance of the updated policy.
13. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Towel & Linen Care
21 High Street
Salisbury SP1 2NJ
United Kingdom
Email: hello@organicsoilbed.com
For more information about GDPR compliance and your data protection rights, see our GDPR Compliance page.